Vendor two: these were folks whose product we used for over 2 years. I reported bugs, and every time I did, I said that I could tell them just where in the code the problems were, and that I'd be happy to visit their offices personally and fix them myself. Given that we were early adopters and responsible for a number of other people using their software, I hoped that my contributions would be accepted and used to make a better product for everyone. No dice, so after a lengthy period of time where it became obvious that the company was happy to take our money and ignore our bug reports, we went elsewhere.

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